How it works
Your financial picture stays yours. A professional sees the parts you choose.
AccountHouse Advisors connects your household's AccountHouse profile with a professional AccountHouse has checked. This is what happens, and what stays in your hands.
Step by step
Step 1: Find someone
Search the directory by what you need and where you are, open a profile a professional shared with you, or enter their code. Profiles show what AccountHouse has checked, and mark what professionals say about themselves as their own words.
Step 2: Ask to connect
Choose Connect on their profile and sign in with your AccountHouse account. A professional can also invite you: the invitation arrives in AccountHouse. Asking, or being asked, shares nothing.
Step 3: Choose what they see
The professional asks for the parts their work needs. You read what each part contains, tick what to share, choose how long, and confirm with your password.
Step 4: Work together
Messages, meetings, recommendations and shared plans, in your client area here and in AccountHouse under Advisors. A professional confirms it is them with a second factor before opening your figures, and every time they look is recorded for you to see.
Step 5: Change or end it
Narrow what they see, or end it, at any time in AccountHouse under Advisors.
Never shared
- Any private ledger: your own or a member's personal expenses, private categories, budgets and income categories.
- Split groups, chats, DocuVault, InteliHouse, your locations and text messages.
- Your sign-in, security and PIN settings.
- Full account and card numbers, insurance policy numbers and nominees.
How long it lasts
You choose: 30 days, 90 days, 6 months, 12 months or until you end it. 12 months is chosen unless you pick another. When it ends, their access pauses until you renew it, and AccountHouse reminds you 14 days and 3 days before.
- Narrowing what they see takes effect at once.
- Letting them see more asks for your agreement again.
- If your AccountHouse account is locked because its term ended, their access pauses until you renew.
Ending it
You can narrow or end this at any time in AccountHouse, under Advisors. Ending it stops their access at once. They keep only what they wrote themselves, such as notes and recommendations.
The copies of your figures their workspace kept to show your summary and reviews are deleted when it ends. Either of you can end it.
Households and firms
Only the owner shares
In a household with several people, only its owner can let a professional in. Members see which professionals the household works with and what each can see, and can suggest one to the owner.
Conversations stay with the owner
Messages, meetings, recommendations and plans are between the owner and the professional.
Colleagues only if you allow it
If you allow it, a professional's firm may assign colleagues to work with you, each seeing no more than you allowed. You are told about each one, and can remove them.
You need an AccountHouse account
Connecting shares parts of your household's AccountHouse profile, so you sign in with your AccountHouse account. About AccountHouse
Client reviews
Who can review
The owner of a household that connected with the professional here, from 14 days after a meeting, a recommendation, a shared plan or a message from them (or after telling us what service they received and when), and for up to 24 months after the last contact. One review per household, which its writer can change or withdraw.
Nobody is picked or paid
AccountHouse invites every household that can review, in the same words, good experience or bad. A professional cannot choose who is asked, and nobody is paid or rewarded for a review. Every reviewer confirms: “I am not an owner, employee, relative or business partner of this professional, and I have not been paid or rewarded for this review.”
Published as written
Every review is checked against the content policy before it appears, the same way whatever its rating, and is never edited. If it breaks the policy, its writer is told which part and can change it. The professional may reply once, in public, and may report a review; only AccountHouse decides. A professional can hide all their reviews, never some.
How the rating is worked out
A profile shows the plain average of its published reviews, how many there are, every star level, when they were written and the date of the figures. In the directory's order, ratings count only from 5 reviews, as an average pulled towards the directory's own, so a few reviews count for less.
Where regulators restrict reviews
Some regulators restrict testimonials. Chartered accountants in India have no reviews here; for some financial professionals, reviews appear only once they confirm that their regulator allows them, and never count in the order. Reviews describe individual experiences. They may not be representative of other clients' experiences and are not a guarantee of future performance or success.
The content policy
A review, or a reply, is not published if it contains:
- Confidential commercial or financial information
- Defamatory, harassing, abusive, obscene or sexually explicit content
- Someone else's personal information, including staff named in it
- Discriminatory content
- Clearly false or misleading content
- A review reasonably believed to be fake
- Not about the professional's services
- Investment returns, performance figures, or recommendations of particular securities or products
- The writer's own account numbers, balances or other financial details
- An accusation of a crime (it can be raised as a complaint instead)
This quarter, by star level
So anyone can see that decisions do not lean on the rating.
| Stars | Sent | Published | Not published | Removed |
|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 0 |
| 1-2 | 0 | 0 | 0 | 0 |
| 4-5 | 0 | 0 | 0 | 0 |
Reports received: 0; upheld: 0; dismissed: 0.
For professionals: a checked listing, and one place to work with the households who choose you.
Apply once, with your identity and your licences. When AccountHouse has checked them, publish a profile, answer requests, and see only what each household chooses to share.
AccountHouse provides the technology only. It does not give financial, investment, tax, insurance, mortgage or legal advice: any advice comes from the professional you choose.